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The Nervana PEMF Warranty Policy

At Nervana, we stand behind the quality of our products. Below are the terms of Nervana's limited warranty.

Nervana 1-Year Limited Warranty for the U.S.A.

 

Effective Date: From the original date the device was shipped to the patient ("date of purchase").

 

Nervana Medical, LLC (“Nervana”) warrants that your Nervana PEMF Wearable Device and its original components will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date the device was shipped to the the patient.

 

 

I.   What This Warranty Covers

 

During the warranty period, Nervana will, at its sole discretion:

 

  • Repair the product using new or refurbished parts, or

  • Replace the product with a new unit of equal or greater value.

 

All repaired or replaced products are covered for the remainder of the original warranty period or ninety (90) days from the date of return shipment, whichever is longer.

 

 

II.   What This Warranty Does Not Cover

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This warranty does not cover:

 

  • Damage caused by misuse, abuse, accidents, unauthorized modifications, or neglect

  • Cosmetic damage (including scratches, dents, or normal wear and tear)

  • Damage caused by improper charging, exposure to liquids, or use outside of the intended purpose

  • Accessories, straps, wraps, or consumable components

  • Devices altered or serviced by anyone other than Nervana or an authorized service provider

 

III.   How to Obtain Warranty Service

 

To request service under this warranty:

 

  1. Contact Nervana Medical, LLC at

    📧 support@nervanapemf.com

    📞 1-833-637-8262

    (Provide date that the order/consult was placed by your provider, name of prescriber/provider, and a description of the issue.)

  2. You may also submit an email inquiry to Nervana's support team.

  3. Nervana will provide return instructions if the product requires inspection or replacement.

  4. Nervana will cover shipping of the repaired or replacement device back to you.​​

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Nervana PEMF Products: General Information & Safety

General Description

The Nervana Pulsed Electromagnetic Field Wrap is a portable (power bank operated) non-invasive short-wave diathermy and current heating medical device. Through the use of resonators and one applicator coil, the applies electromagnetic energy at a radio frequency (RF) of 27.12MHz for the treatment of medical conditions by means other than the generation of deep heat within body tissues.  This delivers the pulsed RF signal to target tissue via inductive coupling using one applicator coil. It is a general use device and can be positioned on the body with a wrap designed to hold the device in place at the location that requires treatment.

 

 

Indications for Use

The Nervana is indicated for the adjunctive use in palliative treatment of pos-operative pain and edema in superficial soft tissue.  It is also indicated for the temporary relief of minor muscle and joint aches and pain associated with overexertion, strains, sprains, and arthritis.

 

Contraindications

  • Do not use on users with a cardiac pacemaker, cardioverter defibrillator, neurostimulator, infusion pump or any active medical implant.

  • Do not use on users who have ANY implanted metallic leads (wires) or any type of wire coil implant, or any implanted system that may contain a lead (wire).

  • Do not use on users that may be pregnant.

  • Do not use on users with an open wound at the area of application.

  • Do not use on users under the age of 18 or individuals with open growth plates.

  • Do use the system while sleeping.

Warnings

  • Use carefully.  Remove immediately if discomfort occurs.

  • Do not apply the system over open wounds or rashes, or over swollen, red, infected, or inflamed areas or skin eruptions.

  • Apply the system only to normal, intact, healthy skin.

  • Do not use the system while sleeping.

  • Do not use the system while driving, operating machinery, or any activity in which electrical stimulation can put you at risk of injury.

  • Do not overtighten the system as this may restrict blood flow and result in injury.

  • Do not use the system in the presence of electronic monitoring equipment (e.g. cardiac monitors, ECG alarms), which may not operate properly when the electromagnetic field system is in use.

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